Integrations
The system offers several integration options for recording, capturing, or importing conversation data. This article provides the list of supported integrations and the links to the detailed description of each.
| Category | Platform | Technology | Modalities | More information |
|---|---|---|---|---|
| Unified Communications | Cisco UCM (CUCM) | Network-based, JTAPI | Voice, Desktop Screen | |
| Cisco UBE (CUBE) | SIPREC | Voice, Video, Desktop Screen | Cisco | |
| Cisco Voice Gateway | XCC | Voice, Desktop Screen | Cisco | |
| Cisco IM&P | IM&P Compliance API | Chat, Attachment | ||
| Cisco | Proxy-based | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Cisco Webex Teams | Import | Chat, Attachment | Cisco Webex Teams | |
| Microsoft Skype for Business | Proxy-based, Import | Voice, Video, Screen/Application Share, Chat, Attachment, Polls, Q&A, Whiteboard, Desktop Screen | ||
| Microsoft Teams | Bot | Voice, Video, Screen/Application Share, Desktop Screen | Microsoft Teams | |
| Webhook / Export API | Chat, Attachment | Microsoft Teams | ||
| Avaya CM | DMCC multiple registrations | Voice, Desktop Screen | ||
| Avaya ESBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| BroadSoft BroadWorks | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Oracle/ACME Packet SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| MetaSwitch Perimeta SBC | SIPREC | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| SIP/SCCP compatible | Network port mirroring | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| SIP compatible | Dial-in and dial-out recorder | Voice, Video, Screen/Application Share1, Desktop Screen | ||
| Symphony | SIPREC, Import | Voice, Screen/Application Share, Chat, Attachment, Desktop Screen | Symphony | |
| Bloomberg Chat | Import | Chat, Attachment | Bloomberg Instant Messages | |
| RingCentral | Import | Voice | RingCentral | |
| Huawei | SIP-based forking | Voice, Desktop Screen | ||
| Tango Networks | SIP-based forking | Voice, Desktop Screen | ||
| Zoom | Import | Voice, Video, Screen/Application Share | Zoom | |
| Contact Center | Genesys PureEngage | SIP-based forking, CTI | Voice, Desktop Screen | Genesys |
| Cisco UCCE | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCX Integration | |
| Cisco UCCX | Network-based, JTAPI, CTI | Voice, Desktop Screen | Cisco UCCE Integration | |
| Luware LUCS | Proxy-based | Voice, Video, Screen/Application Share, Desktop Screen | ||
| Luware Nimbus | Bot | Voice, Video, Screen/Application Share, Desktop Screen | ||
| Trader Voice | BT ITS | IPSI, ITSLink | Voice | BT ITS |
| BT IP Trade | Recorder API, SIPREC | Voice | BT IP Trade | |
| IPC Unigy | SIP, CTI | Voice | IPC Unigy | |
| Speakerbus | RTP, iCDS | Voice | Speakerbus | |
| Cloud9 | Import | Voice | Cloud9 | |
| Mobile | Truphone | SIP-based forking | Voice, Desktop Screen | |
| Centile | Import | Voice | ||
| O2 | Import | Voice | O2 | |
| Vodafone | Import | Voice | Vodafone | |
| Singtel | SIPREC | Voice | ||
| Movius | SIPREC | Voice | ||
| SMS | SMPP | SMS | SMS capturing for mobile networks | |
| Radio | Analogue | Synway TAP card | Voice | |
| Bosch Telex | RTP streaming | Voice | ||
| Generic RTP streaming | - | Voice |
1 SIP/BFCP based screen and application share recording is supported, mixed into video call recording, not available as a separate recording