Welcome
Verint® Financial Compliance™ (formerly Verba) is a holistic compliance offering that set out to enable financial services and trading organizations to meet strict regulatory demands. Trusted by hundreds of financial organizations worldwide—including Tier 1 banks and investment firms—Verint’s compliance solutions help businesses drive communication compliance, automate assurance and reduce risk across unified communications (UC), telephony, trader voice and mobile platforms from Microsoft, Cisco, BT, IPC, and other leading vendors.
Powered by automation, AI and an extensive RegTech partner ecosystem, our solutions provide compliance recording, records retention, speech transcription and analytics, along with proactive communication governance, and infrastructure monitoring capabilities – augmented by an open approach to facilitate integration. Our solutions offer a broad range of capabilities including the ability to capture, analyze and control communications data—including voice, IM, SMS, video, screen activities and content sharing—and turn regulatory compliance into a strategic advantage.
Documentation Overview
The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.
| Quick Reference Guide | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
| User Guide | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
| Administration Guide | This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. |
| Advanced Compliance Guide | This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements. |
| Quality Management Guide | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
The system offers speech transcription to allow searching in voice conversations. | |
| Ethical Wall Guide | The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. |
| Deployment Guide | |
| Operation and Maintenance Guide | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
| Reporting and Dashboard Guide | This guide explains how to create and manage various reports and report types. |
| Integration Guide | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |
PDF exports of this knowledge base are available for offline use.
Technical Assistance
You can get English language technical assistance directly from Verba Technologies or from your system integrator/distributor.
| Support channel | Contact information |
|---|---|
| Web | Support Site: https://connect.verint.com (registration required) Public Knowledge Base: http://kb.verba.com |
| see your support certificate | |
| Phone | see your support certificate |
