Report types - Quality Management
- Agents Evaluation Details
- Agents Evaluation Summary
- Agents Performance Summary
- Agents Performance Trend
- Agents Quality vs Productivity (Average Call Duration)
- Agents Quality vs Productivity (Calls Handled)
- Agents Skills Performance Summary
- Average Score by Question
- Evaluators Activity Summary
- Evaluators Productivity
- Evaluators Summary
- Groups Evaluation Summary
- Groups Performance Summary
- Groups Performance Trend
- Groups Quality vs Productivity (Average Call Duration)
- Groups Quality vs Productivity (Calls Handled)
- Scorecard Calibration
- Scorecard Calibration Details
- Score Distribution
- Skills Performance Summary
- Skills Performance Trend
- Agents Scoring Classifications
- Best Performing Agents