The Verba Recording System needs configuration both in your network and in the system itself.
Your Verba Recording System comes with an advanced web-based Central Configuration solution that lets you:
You can access the Central configuration solution with your administrator account under Administration / Verba Servers.
The first step has to be done after the installation is applying the license.
Before being able to configure your Verba system, there are some initial configuration steps.
Different phone system and recording modes require different settings in the Verba Recording System.
Skype for Business / Lync recording
Microsoft Teams recording
BT Trading (IP Trade) recording
Mobile recording (Singtel, Truphone, Tango, Movius)
Other SIP-based recordings:
IP-based Radio recording
The Verba Dial-in Recorder provides rich features including leaving and playback audio/video recordings. For the configuration steps see: Configuring the Verba Dial-in Recorder Service
Using the Verba Dial-in Recorder, it's also possible to set up phone-based silent monitoring for Skype for Business, or for Cisco without using the Built-in Bridge. For the configurations steps see: Configuring Phone-based Silent Monitoring
The Verba Desktop Agent is required for several features like Agent View, call recording pop-up/control, screen recording, and PCI DSS. For the configuration steps see: Configuring the Verba Desktop Agent
If the Recorder Server is not co-located with the Media Repository or there are multiple Recorder Servers, then the media files have to be uploaded to a single location. For the upload options see Configuring media file upload
After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.
There are several steps should be taken in order to verify the system readiness before going into production. For the most important verification steps, see: Verifying System Readiness
It is highly important that you properly configure Backup of your Media Repository. All other components can be reinstalled and reconfigured if your Media Repository is restored.