The Verba Recording System can record Cisco voice calls, video calls and instant messages using various methods.
There are five main components of the Cisco recording solution:
Verba supports all Cisco Unified Communication Manger, Unified Communication Express and IM & Presence versions.
All software and physical Cisco compatible endpoints are supported.
Depending on recording requirements different deployment models are recommended. In the Verba solution, these models can be mixed within one recording system deployment.
The following table summarizes the different ways the Verba Recording Servers components can be deployed.
|Passive / Monitor Port|
No need for monitor port
Call path untouched
Internal Audio Calls
|Inbound / Outbound Audio Calls||2|
|Encrypted Video Calls|
External / Federated calls
Recording Announcements for
incoming PSTN calls
|Block Calls on recording failure|
*** Verba Proxy-based Recording is recommended only in specific cases since it requires a complex custom call routing setup in the UCM!
1 Requires endpoint level monitor port configuration
2 Requires gateway port monitoring
3 Calls can be recorded by monitoring the internal ExpressWay port(s)
4 Requires multiple monitor ports
5 Can be achieved by combining with port monitoring
6 Only with Built-in Bridge-based (Phone Preferred) recording mode. With Gateway based recording, only inbound and outbound PSTN calls can be recorded.
7 Requires ExpressWay version 8.11 or later.
* Limitations at parking scenarios
Possible deployment models of Network Based recording:
Possible deployment models of Proxy-Based recording:
The Proxy Server role is always installed when a Recording Server role is installed. After the deployment, it can optionally be turned on or off.
The Monitor Port based recording requires network side configuration:
Possible deployment models of Monitor Port based recording:
For more information about the deployment models see Select a deployment architecture