Internet Explorer

Symptom

When you try to open Verba player to listen to a conversation, an error message is shown:

TypeError: Unable to get property 'duration' of undefined or null reference

Root cause

This error is shown by the Verba JavaScript player when it is not able to identify the length of the call and the ActiveX controller is not able to load.

The ActiveX controller is not able to load when the PC/Server doesn't have an audio device assigned or the media player can't open the call's media file because it is stored in Verba Media Format.

Resolution

Chrome and Firefox

Make sure that the Verba Media Stream and Content Server service is activated and started on the Media Repository server. Please refer to the following article to verify the service state: Service control and activation

Please refer to the following article for playback support: Web-based media player

Symptom

When you try to open Verba player to listen to a conversation, an error message is shown, that contains a link to this article.

Root cause

This error is shown by the Verba JavaScript player when it is not able to retrieve the media file of the conversation.

In this case, the player is not able to find or connect to the Media Repository server.

Resolution