Call Processing Error Alert

Content

Alert: Call processing error
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.7
Time: <TIME> (UTC)
Severity: ERROR

Description:
Cannot start recording of call since media recorder is not available currently

Alert attributes:
Call id (OID: .200.5): <CALL_ID>

Cause

This alert is sent if there are no media recorder available.

Resolution

If you receive such an alert, please contact the support service and send the log files of the related service.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server. 

If BT IP Trade recording is configured, check the Configuration limitation section of BT IP Trade.