Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

The guide explains the recommended configuration for shared lines in Verba if the Cisco network-based recording is utilized. The goal of this configuration is to accurately record who answered the shared line.

The license could not be verified: License Certificate has expired!

 

Step 1 - Assign the phones sharing the line to users in Cisco UCM. Navigate to Device / Phone, and for each phone set the Owner to User, and note the Owner User ID

Step 2 - In the Verba Web Interface navigate to System > Servers > Recording Server/ Media Repository and Recording Server > Change Configuration Settings

Step 3 -  Under the   Cisco JTAPI Configuration node select Advanced and set Fill Agent ID with Owner User ID to Yes.

Step 4 - Save the changes by clicking on the  icon.

Step 5 - Add the Owner User IDs as User/Agent ID type extension.

Step 6 - Add the shared line extension as a Number/Address type recorded extension, and the description should indicate that this is a shared line

Step 7 - Do not assign the shared line extension to any user.

Step 8 - Assign the Owner User ID extensions to the Verba Users.

Step 9 - Apply the changes.





 



  • No labels