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Overview

This article provides a description of storage and export targets and their configuration.

Most data retention policies require a target folder, where the media is moved or copied during execution. 
Verba supports a number of storage technologies:

The Verba Storage Management Service is responsible for policy execution. The defined target has to be accessible and writable for the Verba Storage Management Service.

Storage/Export target features support matrix

Storage Target

Upload
Export
Playback
Move Media
Copy
Transcode
Transcription

Delete

Archive
in Database

Archive in Database
and Move Media

Retention
Lock in Application
Retention Lock
on Storage (WORM)
Legal HoldLegal Hold
on Storage
Notes
Media Repository Local DiskYes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)It is only recommended for single-server deployments or for temporary storage.
Network Storage (SMB, DFS)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)
NetApp SnapLockYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)

No (error)

Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)No (error)
EMC Isilon SmartLockYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)

No (error)

Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)No (error)
EMC CenteraYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)
EMC Elastic Cloud StorageYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)
EMC Unity with FLRYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)No (error)
Hitachi Content PlatformYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)
Amazon S3Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)
S3 Compatible StorageYes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)
Microsoft Azure File StorageYes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)Available using standard SMB or REST API
Microsoft Azure Blob StorageYes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)Yes (tick)Yes* (tick)Yes (tick)No (error)*Retention lock is available only on the container level. The retention time has to be set in advance on the Azure side; it cannot be set by the Verba application.
iTernity iCASYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)Yes (tick)Yes (tick)No (error)
IBM Tivoli Storage ManagerYes (tick)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)No (error)Yes (tick)Yes (tick)No (error)Yes (tick)No (error)Yes (tick)No (error)
Bloomberg Vault: Instant MessagingNo (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)
Bloomberg Vault: VoiceNo (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)
External Verba Media RepositoryYes (tick)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)
SMTPNo (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)

Microsoft O365 Compliance Archive

No (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)
SFTPNo (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)
Verint WFONo (error)Yes (tick)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)No (error)Voice conversations only

License requirements

The use of some of the storage targets requires a specific license. For more information, contact your Verba representative.


Managing storage and export targets

Find and list storage targets

Select the Administration / Storage Targets menu item. You can use the search form below the title, to filter data retention policies: just select your filter and click Find.

Creating a storage target

You can create a new storage target policy by clicking on the Add New Storage Target link on the Data Management / Storage targets page. After selecting the link, the following page opens.

The layout of the interface to create your new storage target is determined by the storage technology you are going to be using. Please refer to the individual storage technology guides for instructions on how to configure them.

When you finished configuring your storage target, click Save. After this point, the storage target will be available for use by data retention policies.

Using custom windows credentials at storage targets

In most of the cases, accessing a storage resource on the network requires windows domain credentials. When using a custom credential is required, tick the "Use custom credentials for accessing file share" checkbox, and provide the Login Name (domain\user or UPN) and the Password.

Modifying and deleting storage targets

To edit a storage folder entry, you have to click on the appropriate row of the list showing the registered storage target folders. After clicking on the row, a new page opens automatically. 

To make changes effective, click on the Save button.

When you change the folder of a storage target, it is always your responsibility to move the files in the file system, otherwise, the calls cannot be played back from the web interface.

You can delete the storage target folder by clicking on the Delete button.


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