AVAILABLE IN 9.4 AND ABOVE
By default, all Verba services prefer TLS 1.2. For security or compliance reasons, administrators can choose to lock down the TLS version of the Verba system to 1.2, and therefore disable TLS 1.0 and TLS 1.1. This document provides an overview of how to enable TLS 1.2 and disable TLS 1.0 and 1.1 for the Verba product.
|Component||How to Configure TLS 1.2|
|Internal communication between Verba servers and components|
Step 1 - Ensure that TLS 1.2 is not disabled on the Verba servers
Step 2 - Open the Web Application and navigate to System\Servers and select the server
Step 3 - Select the Change Configuration Settings tab, Server Certificate - Advanced TLS Settings node
Step 4 - Set Enable TLSv1 and Enable TLSv1.1 to No, and Enable TLSv1.2 to Yes
Step 5 - Save the changes and click on the click here link to apply the changes
Additional configuration for the following services:
Verba Avaya DMCC/JTAPI Service
Step 1 - Go to the Java home directory
Step 2 - Open the conf/security/java.security or lib/security/java.security (JDK 8 and earlier) file using notepad with elevated permissions
Step 3 - Change the jdk.tls.disabledAlgorithms property by appending ", TLSv1, TLSv1.1"
Step 4 - Save the changes
Step 5 - Restart the impacted Verba Service
|HTTPS connection with the Web Application|
Follow the instructions on all Media Repository Servers:
Step 1 - Go to C:\Program Files\Verba\tomcat\conf
Step 2 - Create a backup of the server.xml file
Step 3 - Open the server.xml file using notepad with elevated permissions
Step 4 - Change the value of the SSLProtocol from "TLSv1+TLSv1.1+TLSv1.2" to "TLSv1.2"
Step 5 - Save the changes
Step 6 - Restart the Verba Web Application Service
|Encrypted SQL Server communication|
Follow the information in the following article: https://support.microsoft.com/en-gb/help/3135244/tls-1-2-support-for-microsoft-sql-server
To enable encrypted communication with the SQL Server in Verba, follow Configuring encryption for database connections
|Communication between the installer and the Web Application during certificate generation|
The installer uses TLS 1.2 by default when requesting certificates from the Verba CA.
|Verba Microsoft Teams Bot Service's HTTPS listeners|
The TLS 1.0 and TLS 1.1 protocols need to be disabled OS level on the servers hosting the bot service. To disable the TLS 1.0 and TLS 1.1 protocols on Windows follow the instructions:
The following .reg file contains the above registries and it can be simply run on the servers:
Step 2 - Restart the Verba Microsoft Teams Bot Service