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SfB/Lync Filter Down Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if the communication is down between the Verba components - Lync Filter and Chat Recorder.

Resolution

Please note, if the Lync Filter Up alert was sent as well, the connection loss was temporary only.

If only the Lync Filter Down alert was sent, please check if the Front End server (running the Verba Lync filter role) is reachable. If not, contact your IT team.

If the server is reachable, and the Lync Filter Up alert was still not received, please contact the support service and send the log file of the related services - lyncimrecorder.log, lyncimfilter.log
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.

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