Title: Evaluating and scoring interactions  
Author: Mate Kiss Jul 31, 2018
Last Changed by: Mate Kiss Jul 31, 2018
Tiny Link: (useful for email) https://kb.verba.com/x/AjP
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Verint Verba 9.6 (1)
    Page: Quality Management Guide
Parent Page
    Page: Quality Management Guide
Children (3)
    Page: Find and list calls for evaluation
    Page: Scoring
    Page: Calibrating evaluations
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