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Documentation Overview

The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.

Quick Reference Guide
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User Guide
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Administration Guide
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Advanced Compliance Guide
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Quality Management Guide
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Speech Analytics Guide 

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Ethical Wall Guide
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Deployment Guide
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Operation and Maintenance Guide
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Reporting and Dashboard Guide
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Integration Guide
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PDF exports of this knowledge base are available for offline use.

Technical Assistance

You can get English language technical assistance directly from Verba Technologies or from your system integrator/distributor.

Support channelContact information
Web

Support Site: http://support.verba.com (registration required)

Public Knowledge Base: http://kb.verba.com

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Verint® Financial Compliance™ (formerly Verba) is a holistic compliance offering that set out to enable financial services and trading organizations to meet strict regulatory demands. Trusted by hundreds of financial organizations worldwide—including Tier 1 banks and investment firms—Verint’s compliance solutions help businesses drive communication compliance, automate assurance and reduce risk across unified communications (UC), telephony, trader voice and mobile platforms from Microsoft, Cisco, BT, IPC, and other leading vendors.

Powered by automation, AI and an extensive RegTech partner ecosystem, our solutions provide compliance recording, records retention, speech transcription and analytics, along with proactive communication governance, and infrastructure monitoring capabilities – augmented by an open approach to facilitate integration. Our solutions offer a broad range of capabilities including the ability to capture, analyze and control communications data—including voice, IM, SMS, video, screen activities and content sharing—and turn regulatory compliance into a strategic advantage.