Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

The Verba Recording System provides dial-in services to end-users for the following:

Use caseDescriptionAudio callsconversationsVideo callsconversation
DictationUsers can record a dictation with a simple phone callconversation.
Status
colourGreen
titleSupported
Status
colourGreen
titleSupported
Ad-hoc conferenceUsers can add the recorder to any conference call to record it.
Status
colourGreen
titleSupported
Status
colourGreen
titleSupported
PlaybackRecorded calls conversations can be played back over the phone.
Status
colourGreen
titleSupported
Status
colourGreen
titleSupported
Silent monitoringOngoing calls conversations can be listened to over the phone.
Status
colourGreen
titleSupported
Status
colourRed
titleNot Supported
Verba_note

Verba Dial-in Services provide audio functions for all PBXs with SIP support, however, video services are limited to certain vendors. Please contact Verba regarding the latest video recording compatibility.

...

  • recording line without prompt - recording starts immediately when the recorder answers (but asks for Recorder PIN if required)
  • recording line with prompt - recording starts after a prompt when the recorder answers (but asks for Recorder PIN if required)
  • playback line - provides playback capabilities for call conversation recordings stored in the solution
  • advanced dial-in line - provides more advanced playback and recording capabilities

...

The dial-in services lines are authenticated, functions and content are restricted based on the detected identity. Authentication uses the following procedure:

  1. Detect the callers caller's phone extension
  2. If the extension is configured in Verba and configuration allows PIN-less operation, the service progresses directly
  3. If the extension is configured in Verba, but configuration requires PIN, the service progresses after successful PIN authentication

...

FileDefault PromptComment

authfailed.wav

Authentication failed!

 

beep.wav

 

Beep before recording and playback of next callconversation

beepbeep.wav

 

Double beep after the recording ended

enterpin.wav

Please enter your PIN code terminated by the # key!

 

fullmenu.wav

To record this call conversation press 1, to play back your calls conversations, press 2, to play back calls conversations by phone number press 3!

 

getplaybacknumber.wav

Please enter the phone number terminated by the # key!

 

invalidpin.wav

Invalid PIN code!

 

nocalls.wav

There are no calls conversations available to play back for you

"for you" because there is no distinction between no access for playback and no calls conversations found according to searching criteria

nomorecall.wav

No more calls conversations to playbackplay back. To playback play back the previous call conversation press 4, to enter menu press the * key.

 

playbackinstructions.wav

To play back an earlier call conversation press 4, to play back later call a consecutive conversation press 6, to enter menu press the * key.

 

playbackmenu.wav

To play back your calls conversations press 1, to play back calls conversations by phone number press 2.

 

recinstructions0.wav

Recording will be started after the beep. To stop recording press the * key, after two beeps recording will be stopped. You can restart it by pressing the * key again.

Recording instructions for recorder line. It's too long, we need a shorter prompt is needed is here.

recinstructions1.wav

Recording will be started after the beep. To stop recording and enter menu press the * key.

Recording instructions for voice portal

resptimeout.wav

Response timeout.

 

sqlerror.wav

SQL error.

 

welcome.wav

Welcome to the Verba Recording System.

 

...

FilePrompt

audioicon.png

Thumbnail for audio callsconversations, used if waveform service, cannot generate waveform

erroricon.png

Thumbnail for callsconversations, that couldn't be opened

verbatech.png

Verba logo showed in bottom right corner of the menus, and full screen for recording with forced duplex streams (recorder should send audio and video stream, not just receive)

recscreen.png

Image for recording screen in 4:3 ratio

recscreen_wide.png

Image for recording screen in 16:9 ratio