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Configuration SettingDescriptionDefault Value
Voice Activity Detection (VAD) EnabledWhen enabled, the system will close the media records if silence is detected.Yes
Media Inactivity Timeout for VAD (seconds)Length of the timeout after the last RTP packet before closing a media record with voice inactivity.30
Call Splitting Timer Type

Select the call splitting type. The following valid values apply:

  • Absolute
  • Relative

The absolute timer defines the time elapsed from the hour, the relative timer is from the start of the call.

Absolute
Absolute Call Splitting Timer (minutes)The time period for closing the CDR-Only + Media-Only records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the
Conversations \ Ongoing menu.
15
Do Not Split Records Shorter Than (seconds)Minimum call length for call splitting. Must be less than the call splitting times configured at Unified Call Recorder \ Media Recorder \ Media Processing \ <INTEGRATION> \300
Relative Call Splitting Timer (seconds)The time period for closing the CDR-Only + Media-Only records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the
Conversations \ Ongoing <
menu.
900
Automatic Gain Control (AGC) EnabledWhen enabled, the system will equalize the average volume.No
Do Not Keep Openline CDRs Without VOX ActivityDiscard the created CDR-Only record if there was no media activity.
  • No - The recorder will not discard CDR-Only records
  • Yes - The recorder will always discard the CDR-Only record if there is no corresponding media
  • Only at call segmentation - The recorder will only discard the CDR-Only record if the recording is split. If the record ends for other reasons (such as the agent logging off) the CDR-Only record will be kept even with no media.
Only at call segmentation

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