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FeatureWebhook/DLP APIExport API
IntegrationIntegration with Microsoft Graph APIs

The Webhook/DLP API is a set of Microsoft Graph APIs which allow subscribing to change notification events for both chat and channel messages in a Teams tenant. The Webhook API based integration provides a real-time capture of messages and attachments.

For more information, see https://docs.microsoft.com/en-us/graph/teams-changenotifications-chatmessage

The system utilizes other Graph APIs to collect additional information such as attachments, user information, group membership, etc.

The Export API is a set of Microsoft Graph APIs which allow querying both chat and channel messages for specific users and teams in a Teams tenant. The Export API based integration provides a non real-time capture of messages and attachments.

For more information, see https://docs.microsoft.com/en-us/microsoftteams/export-teams-content

The system utilizes other Graph APIs to collect additional information such as attachments, user information, group membership, etc.

CaptureInternal chat (peer-to-peer and group) messages and filesSupportedSupported
External chat (peer-to-peer and group) messages and files

Supported

Files can only be archived if the chat is started by an internal party

Supported

Files can only be archived if the chat is started by an internal party

Internal channel messages and filesSupportedSupported
Internal meeting messages and filesSupportedSupported
External meeting messages and files

Supported

Files cannot be archived unless the meeting is hosted by an internal party

Supported

Files cannot be archived unless the meeting is hosted by an internal party

RepliesSupportedSupported
ReactionsSupportedSupported
EmoticonsSupportedSupported
Animated GIFs, Stickers, Praises, and other rich contentSupportedSupported
Send email to channelSupportedSupported
Participant Join/Leave Events

Supported based on periodic membership queries and message sender information (there is a chance that this is not 100% accurate all the time. VFC data is only as accurate as the information returned in the periodic query).

Supported based on periodic membership queries and message sender information (there is a chance that this is not 100% accurate all the time. VFC data is only as accurate as the information returned in the periodic query).

Selective Capture

Supported for both chats and channels with limitations, participant information is not 100% accurate all the time (see below)

Chat: supported

Channel: supported, but the API only offers team based queries (user based queries are not available, teams have to be configured as recorded extensions)

Participant informationChat and channel membership information is collected by periodically querying Graph API endpoints and caching the data on the Media Recorders. When selective capture is configured, the system could over-record or lose data if the system did not recognize on time if the configured user has left a group/channel or joined it. Join and leave times stored by the user are not 100% accurate for the same reason.Chat and channel membership information is collected at the point when the Export API is queried. The accuracy of the chat and channel membership information has no effect on the selective capture, there will be no data loss (unlike with the webhook/DLP based capture). However, due to the periodic query nature, the membership information might not be accurately reflected in the database for the chat and channel conversations. Microsoft has a feature on the roadmap to include join/leave system events in the exported messages which can resolve this issue in the future.
Disclamier notificationNot supportedNot supported
ArchitectureIntegration with Microsoft Graph APIs

The Webhook/DLP API is a set of Microsoft Graph APIs which allow subscribing to change notification events for both chat and channel messages in a Teams tenant. The Webhook API based integration provides a real-time capture of messages and attachments.

For more information, see https://docs.microsoft.com/en-us/graph/teams-changenotifications-chatmessage

The system utilizes other Graph APIs to collect additional information such as attachments, user information, group membership, etc.

The Export API is a set of Microsoft Graph APIs which allow querying both chat and channel messages for specific users and teams in a Teams tenant. The Export API based integration provides a non real-time capture of messages and attachments.

For more information, see https://docs.microsoft.com/en-us/microsoftteams/export-teams-content

The system utilizes other Graph APIs to collect additional information such as attachments, user information, group membership, etc.

Data segregation, access to regulated users' data onlyNot supported, the webhook sends data for every user in the tenant which is filtered on the Media Records only, the files in the file queue are encrypted automaticallySupported
Load balancing for Recording DirectorSupported via load balancers

Supported by automatic allocation of archived users and teams to file queues

Note: Recording Director and Media Recorder roles are always co-located for Export API based deployments

Load Balancing for Media RecorderSupported via file queues
Failover for Recording DirectorSupported via load balancers

Supported by deploying standby servers

Note: Recording Director and Media Recorder roles are always co-located for Export API based deployments

Failover for Media RecorderSupported by deploying standby servers
Scalability for Recording DirectorScales by adding more servers behind a load balancer

Scales by adding more servers

Note: Recording Director and Media Recorder roles are always co-located for Export API based deployments

Scalability for Media RecordersScales by adding more servers
Possible data loss scenarios
  • Microsoft only retries sending events a few times, so data can be lost after that. The risk can be mitigated by deploying multiple Recording Directors behind a load balancer.
  • Data loss is possible if selective archiving is configured and the participant information is not up-to-date (see Participant Information for more information).

No data loss since the queries can be executed at any time. Microsoft stores messages for the defined retention period (see https://docs.microsoft.com/en-us/microsoftteams/retention-policies). Deleted messages are kept for 21 days only.

Multi-tenancy

Supported

Supported

Data duplicationNo duplication, messages and files are stored only once even where there are multiple archived users in the same chat or channel

Chat: data duplication, messages and files are multiplicated based on the number of archived users in the chat

Channel: no duplication, messages and files are stored only once even where there are multiple archived users in the same channel

ExportExport

SMTP based export only

User/participant based or conversation/chat based export

SMTP based export only

User/participant based or conversation/chat based export

LicensingMicrosoft LicensingInstant message, and attachment archiving requires one of the following user licenses for bot Webhook/DLP and Export API deployments for all archived users:
  • Office 365 A5/E5
  • Microsoft 365 A5/E5
  • Microsoft 365 Information Protection and Governance
  • Office 365 Advanced Compliance

For more information, see https://docs.microsoft.com/en-us/office365/servicedescriptions/microsoft-365-service-descriptions/microsoft-365-tenantlevel-services-licensing-guidance/microsoft-365-security-compliance-licensing-guidance#microsoft-graph-apis-for-teams-data-loss-prevention-dlp-and-for-teams-export

In addition to the user license requirements above, the owner of the application registration must define the licensing model for the deployment. Model A is required for Security and Compliance (S+C) and general usage scenarios. The licensing model is configurable in the VFC system.

For more information about seeded capacity and consumption fees, see https://docs.microsoft.com/en-us/graph/teams-licenses.

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