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Besides the general recording specific configuration, there are the following IPC Unigy specific configurations:

  • Unified Recorder / Media Recorder / Media Processing / IPC - Call Splitting (seconds): default value 3600 (1hr). Long calls (Speaker channel/Open lines) will be recorded as multiple records split every x seconds (1hr). This makes easier searching in the recorded content
  • Unified Recorder / Media Recorder / Media Processing / IPC - Voice Inactivity (seconds): default value 30. If turret stops sending media (even call is still ongoing) and timer elapses we stop the recording. As soon as media starts flowing again we create a new record for this segment. Detecting media activity helps to reduce required storage space (not recording long silence periods) and voice searchability. Voice detection relies on Turret's silence suppression/DTX feature

For more information on voice activity detection and call splitting, see Configuring voice activity detection and call splitting for trader voice recording.

Configure distributed Media Recorder and Recording Director

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