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Comment: Added a warning about N+1 network requirement

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Step 8 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Configure CTI failover (N+1 Recording)

Preparation

For this setup two Recording Directors neededare required. One should be set as active CTI service, for this server, no additional configuration required, the other should be set as passive. 

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 A media stream can only be recorded by one server, the Recording Director decides the recording session based on agent login events \ polling.

Verba_warning

If CTI failover redundancy is configured (standby Recording Director), there must be a very stable network connection between the two hosts. NIC teaming or crossover cable connection is required. If the network is lost between the two servers but both have an active connection to the IPC infrastructure, it could lead to unexpected situations and possible media loss, because both Recording Directors will actively try to control the same media stream.

Configure the passive Recording Director:

The following settings should be changed on passive Recording Director:

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    • Unified Recorder\Recording Providers\IPC Unigy\Passive CTI Service: Yes

    • Unified Recorder\Recording Providers\IPC Unigy\Active CTI Service Address: Monitoring address (FQDN, hostname, IP) of active Recording Director. If not the default API port (10031 UDP) is configured it should be specified too in server:port format

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