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The configuration consists of the following steps:

Table of Contents

Enabling the service

Step 1 - Log in to the Verba web interface and go to System \ Servers menu.


Step 3 - Activate the Verba Unified IM Recorder Service by clicking on the  icon.

Configuring the Verba Unified IM Recorder Service

Step 4 - Click on the Change Configuration Settings tab.


Step 16 (Optional) - Set the additional Export API query settings:

Export API Batch Length in HoursThe number of hours of chat queried retroactively.
Export API Query Delay Timer (seconds)The time delay used in the chat queries. This delay is required because the file attachments are usually not available immediately for download.

Step 17 - Save the changes by clicking on the  icon.

Step 18 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.


Starting the service

Step 19 - Click on the Service Control tab.