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  • Since the database records are only inserted after the recording is finished and the data is download downloaded and imported, features related to ongoing calls are not available:
    • No ongoing recordings
    • No on-demand recording
    • No controlled recording
    • No silent monitoring
  • Data management policies cannot be applied to the external Recording Server, the Storage Management Service can only support uploading all data to the pre-configured storage target.
  • Uploaded Encryption and signing can be optionally configured. 
  • Upload related features, such as retention period configuration, encryption/singing, and voice quality checks are not supported on the external Recording Server. However, these features can be enabled once the data is imported.
  • Alerts cannot be directly inserted into the database (via the database API on the Application Servers/Media Repositories), instead, the alerts can be uploaded to the cloud storage target and imported by the Import Service the same way as recordings. Alternatively, other alert targets can be used such as SMTP, SNMP.
  • Shared server configurations are not supported

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Since the data management policies cannot be used on external Recording Servers, a service level upload policy has to be configured to allow moving the data to the temporary storage target.

Step 1 - Open the Verba Web interface, go to Configuration / Servers, then select the new external server from the list.

Step 2 - Click on the Change Configuration Settings tab and navigate to Storage Management / Upload.

Step 3 - Verify that the Policy Based Uploading Enabled setting is set to No.


Step 4 - Select the type of storage target which will be used for the upload under Non-Policy Based Upload Target. Note: not all types of storage targets are supported for non policy based upload. 

Step 5 - Optionally, configure encryption and/or signing for the files under Non-Policy Based Upload File Encryption Certificate and Non-Policy Based Upload File Digital Signature Certificate. You need to configure the thumbprint of the certificates which are already configured in the system. The certificates must be uploaded to the Windows Certificate Store of the external servers. The import process will recognize the thumbprint information and store it in the database records accordingly. For more information, see Encryption and integrity protection.


Step 6 - Under Storage Targets configure the upload target you want to use for the upload. This is the storage target that will be used to import the data.  Make sure you have the right storage target type selected in Step 4.

Step 5 7 Save the changes by clicking on the  icon.

Step 6 8 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

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Step 1 - Open the Verba Web interface, go to Configuration / Servers, then select the new external server from the list.

Step 2 - Click on the Change Configuration Settings tab and navigate to System Monitoring / API Connection.

Step 3 - Set the Upload Alerts setting is set to Yes.

Step 4 - Save the changes by clicking on the  icon.

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