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  • Voice recording and archiving
  • Integration with Genesys SIP Server for media stream recording
  • Integration with Genesys T-Server for CTI / metadata
  • Compatible with the advanced data model (only)
  • Support for always-on recording
  • Support for selective recording through selective recording rules
  • Silent monitoring is not supported

Version support

Switch Name & Model

Genesys Pure Engage

Supported Genesys Versions

Genesys SIP Server 8.x or leter

Genesys T-Server 8.x or later

Supported Endpoint / DeviceTypes

Genesys SIP endpoints