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Comment: Updated End Timestamp Configuration Description

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Configuration ItemDescription
NameName your Import Source. This name will identify the source across the system.
TypeSelect O2
Service URL

The URL of the storage location where the O2 recordings are stored

Liquid Account Id

Id of the Liquid Account with access to the O2 recordings

Solution Instance Id

Solution Instance Id of the Liquid Account with access to the O2 recordings

User

Liquid Account Username

Password

Liquid Account Password

Polling Lag

Number of second seconds import will run runs behind the current time

Recommended to be 2 hours to allow calls to finish and O2 recording to become available to the recording system

End Timestamp

The latest earliest recording end time that will be imported

Voice Quality

time to import from


Step 4 - Click Save to save the settings

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Metadata FieldDescription
Start DateRecording Start Date

Start Time

Recording Start Time
End DateRecording End Date
End TimeRecording End Time
DurationRecording Duration
FromSubscriber / Third Party Phone number
From (Verba)Name of the Verba User user name associated with the From Number
ToSubscriber / Third Party phone number
To (Verba)Name of the Verba User user name associated with the To number
DirectionCall Direction of the call
Direction (User)Call Direction of the call from user perspective
From (Verba)Name of the Verba user name associated with the calling party
To (Verba)Name of the Verba user associated with the called party
Source PlatformO2
Conversation TypeVoice
Record TypeStandard

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