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Additionally, another SQL script must be executed on the Verint EWareCalls database. This script is located at c:\Program Files\Verba\tomcat\webapps\verba\WEB-INF\verintmig\verintmig-download\verba-verint-ewarecalls.sql or verba-verint-centralcontact.sql, or can be downloaded from the Verba UI at the Verint Migration Source Database configuration page.

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The Back-Office and Front-Office database migrations move records from the EWareCalls /CentralContact and Archive databases into the Verba database and associate the calls with the existing users when available. The users must exist in the Verba database before the migration begins. Depending on the customer and the number of calls in the Verint database, data migration can encompass several million or more records.

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