Verint Financial Compliance (Capture)
(formerly Verba)
Page History
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| Verba_source |
|---|
http://192.168.1.104/verba/gwtCallSearch.do?reset=1&p_date_from=2011-07-10 23:59:59&p_date_to=2011-07-11 21:00:00&p_phone_number=1002&p_phone_number_operator=INCLUDES |
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| Verba_source |
|---|
http://192.168.1.104/verba/extssologin.do?token=12345&ssotarget=gwtCallSearch.do&reset=1&p_date_from=2011-07-10 23:59:59&p_date_to=2011-07-11 21:00:00&p_phone_number=1002&p_phone_number_operator=INCLUDES |
Detailed description of the API request elements:
| API request element | Description | Requirements |
|---|---|---|
| http://192.168.1.104/verba/gwtCallSearch.do | Verba direct HTTP URL. | Mandatory |
| reset=1 | The system will delete the user's current ("default") search parameters from the database,and create a new one according to the additional parameters,described below. Basically, this parameter flags that the system should act differently than in case of a normal call search. | Optional |
| autoplay=1 | If there is only 1 call in the results, the system will automatically start playing the call back. | Optional |
| p_date_from=2011-07-10 23:59:59 | Start date and time for the query. Date format is: yyyy-mm-dd hh24:mi:ss. The time part can be omitted, so 2011-07-10 is a valid format too, in this case time will be set to 00:00:00 | If the parameter is missing it will default to today at 00:00:00. |
| p_date_to=2011-07-11 21:00:00 | End date and time for the query. Date format is: yyyy-mm-dd hh24:mi:ss If the time part omitted, it will default to 23:59:59. | If the parameter is missing it will default to today at 23:59:59. |
| p_date=2011-07-11 21:00:00 | This is an alternative date search option. If this is used, p_date_from and p_date_to is ignored. Date format is: yyyy-mm-dd hh24:mi:ss | If the parameter is missing it will default to 10 minutes. |
| p_date_window=10 | The resulting search will show a time interval from (p_date - p_date_window) to (p_date + p_date_window). Time is given in minutes. |
| p_date_last_days=30 | If defined the search results will show calls from the last X days | If defined, no other date related information is required. |
| p_phone_number=1002 | Phone Number (Caller or Called Party) filter. | Optional |
| p_phone_number_operator=INCLUDES | Operator to be used when filtering for Phone Number. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_direction=incoming,outgoing | Call direction filter. The following valid values apply:
| Optional |
| p_direction_operator=IN | Operator to be used when filtering for Call Direction. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_caller=1005 | Caller Party Phone Number filter | Optional |
| p_caller_operator=LIKE | Operator to be used when filtering for Caller Party Phone Number | Optional |
| p_called=236783 | Called Party Phone Number filter | Optional |
| p_called_operator=LIKE | Operator to be used when filtering for Called Party Phone Number. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_caller_name=James Woods | Caller Party Name filter | Optional |
| p_caller_name_operator=LIKE | Operator to be used when filtering for Caller Party Name. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_called_name=Richard Dreyfus | Called Party Name filter | Optional |
| p_called_name_operator=LIKE | Operator to be used when filtering for Called Party Name. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_server=NYREC-SERVER | Recording Server filter.This field corresponds to the hostname of the recording server. | Optional |
| p_server_operator=LIKE | Operator to be used when filtering for Recording Server. The following valid values apply:
The default operation is "equals" (=).If the operator is IN or NOT_IN, the values should be separated by commas. | Optional |
| p_duration=120-150 | Duration filter in seconds. | Optional |
| p_duration_operator=BETWEEN | Operator to be used when filtering for Duration. The following valid values apply:
| Optional |
| p_normalize=1 | If this is set to 1, the p_local_prefix and p_country_prefix parameters will be used to add additional phone number search variants. Normalization is not happening on SIP addresses. | Optional |
| p_local_prefix=0 | If a phone number starts with this p_local_prefix, normalization will add a search variant, where this part is removed and p_default_country is added Example: if p_local_prefix=0 and p_default_country=44, then 012345678 will be normalized to +4412345678 | Optional |
| Deprecated | ||
| p_default_country=44 | This country code will be added when numbers are found in non-international formats (non-E.164 formatss) See p_local_prefix, p_external_prefix and p_international_prefix. | Optional |
| p_external_prefix=9 | If a phone number starts with this p_external_prefix, normalization will add a search variant, where this part is removed and the number is normalized based on p_local_prefix and p_international_prefix | Optional |
| p_international_prefix=00 | If a phone number starts with this p_international_prefix, normalization will replace that with a + | Optional |
Phone number normalization rules
...
Based on p_default_country=44, p_external_prefix=9 and p_international_prefix=00:
| Type | Source number | Normalized | Rule |
|---|---|---|---|
| E.164 numbers | +<intl_number> | +<intl_number> | start with + -> no change |
| local numbers | 0<local_number> | +44<local_number> | leading 0 replaced with +44 |
| numbers with international dialing prefix | 00<intl_number> | +<intl_number> | leading 00 replaced with + |
| external dialing of local number | 90<local_number> | +44<local_number> | leading 9 and 0 replaced with + |
| external dialing of international number | 900<intl_number> | +<intl_number> | leading 9 and 00 replaced with + |
| various numbers with extension numbers | e.g. 0<local_number> (ext 12) | +44<local_number> | extension number is removed |
| SIP URI | user@domain.com | user@domain.com | No normalization will run on SIP URIs. |
Response
The system opens the web application at the search and list interface displaying the results according to the filters defined in the request.
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