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Integrations with Advanced Data ModelData Retention Configuration
BT ITS

Both CDR-Only and Media-Only records can be linked to recorded users by configuring the recorded extensions. The upload policy configuration can be used to set the retention time based on recorded users/traders for both record types.

Deletion policies can also be used, but not recommended.

BT IP Trade turret based recording

Both CDR-Only and Media-Only records can be linked to recorded users by configuring the recorded extensions. The upload policy configuration can be used to set the retention time based on recorded users/traders for both record types.

Deletion policies can also be used, but not recommended.

BT IP Trade TPO based recordingCDR-Only records can be linked to recorded users by configuring the recorded extensions, but not all Media-Only records. In the case of open lines, the system only creates a single Media-Only record which is referenced by multiple CDR-Only entries belonging to different users. The recommendation is to set the retention period of these Media-Only records to the highest/longest retention period in the system. This can be achieved by either assigning the TPO lines (recorded extensions in the system) to a technical user which defines the retention period or using upload policy filters to apply the retention period for these Media-Only records.
IPC Unigy

Both CDR-Only and Media-Only records can be linked to recorded users by configuring the recorded extensions. The upload policy configuration can be used to set the retention time based on recorded users/traders for both record types.

Deletion policies can also be used, but not recommended.

Speakerbus

Both CDR-Only and Media-Only records can be linked to recorded users by configuring the recorded extensions. The upload policy configuration can be used to set the retention time based on recorded users/traders for both record types.

Deletion policies can also be used, but not recommended.

Cloud9 Call Data API

Both CDR-Only and Media-Only records can be linked to recorded users by configuring the recorded extensions. The upload policy configuration can be used to set the retention time based on recorded users/traders for both record types.

Deletion policies can also be used, but not recommended.

Genesys active recording

CDR-Only records can be linked to recorded users by configuring the recorded extensions, but Media-Only records cannot always be linked to single users. For various call scenarios (multiple recorded agents are on the same conference call), the system creates a single Media-Only record which is referenced by multiple CDR-Only entries belonging to different users. The recommendation is to set the retention period of these Media-Only records to the highest/longest retention period in the system. This can be achieved by either assigning the Genesys directory numbers (recorded extensions in the system) to a technical user which defines the retention period or using upload policy filters to apply the retention period for these Media-Only records.

Microsoft Teams Instant Messaging

CDR-Only records can be linked to recorded users by configuring the recorded extensions, but Media-Only records (representing the chat messages for a day for a chat conversation/room) cannot be linked to users. The system automatically applies the retention period configuration on the Media-Only records according to the following priority:. The retention period can only be applied through the recorded extension or user configuration. The upload policy cannot be used to set the retention because the system does not generate files on the Recording Servers (except attachments).

  1. Data Retention setting of the recorded extension of the user which is linked to the related CDR-Only record (the longest one will be selected if there are multiple related CDR-Only entries)
  2. Data Retention setting of the user which is linked to the related CDR-Only record (the longest one will be selected if there are multiple related CDR-Only entries)
  3. In Multi-Tenant mode, the Data Retention setting of the Environment which is linked to the Microsoft Teams tenant
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