The Verba recording solution supports Avaya DMCC multiple registration based call recording (Avaya Aura).
Using Avaya Communication Manager release 5.0 or higher, it is possible to register up to three devices against an extension; using earlier releases, only one device can be registered.
The following table summarizes the available recording approaches in Avaya Communication Manager environment and the available Verba support:
|Recording approach||Verba support|
|Passive TDM trunk side recording||No|
|Passive IP trunk side recording||Yes, SIP only|
|Passive IP extension side recording||Yes, SIP only|
|AES: service observing||No|
|AES: multiple registration (RTP forking)||Yes|
The well known passive IP call recording is not officially accepted by Avaya, because the signaling protocol used for Avaya devices is based on a proprietary version of H.323. The new SIP based devices can be monitored passively, but certain PBX functionality is still missing from the SIP based firmwares, so they are very rarely used. The only officially supported recording method is CTI-based recording, which means that the recording solutions must work through the Avaya AES server. On the AES server, there are different APIs: