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  • Voice, video, screen/application window share, instant messages, and attachment recording and archiving.
  • Integration with the official Teams Compliance Recording API and Graph API
  • Support for load balancing and failover 
  • Support for Azure cloud and hybrid on-prem deployments
  • Supports all type types of Teams endpoints and devices

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  • Bot based integration, where the Teams platform is able to automatically invite the recorder bot into P2P calls or meetings for the configured users
  • Fail-close configuration option (in case of recorder failure, the recorded user cannot join the call)
  • Supports always-on, selective, and on-demand recording
  • Supports all call scenarios where the recorded user is a participant
  • Built-in announcement and notification (provided by the Teams platform)

Instant message, attachment capture, and archiving:

  • Event/webhook, DLP API based integration, where the Teams platform sends all updates once the recorder subscribes
  • Support for on-prem, cloud, and hybrid deployments
  • Supports always-on recording mode only
  • Supports all instant message scenarios, teams, channels, P2P, and meeting chats
  • Supports all formatting options, emojis, giphys, stickers, and other apps
  • Limitation: no selective capturing/archiving support, only tenant-wide capturing
  • Limitation: chat sessions initiated from external domains won't be capturescaptured

Version support

Switch Name & Model

Microsoft Teams

Supported Microsoft Teams Versions
for voice, video, and screen/application window share recording

Voice, video, and screen/application window share recording (Compliance Recording) is are available to all:

  • Microsoft 365 A3/A5/E3/E5/Business Premium and
  • Office 365 A3/A5/E3/E5 users
  • with no additional consumption charge.

For more information, see https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy

Supported Microsoft Teams Versions
for instant message, attachment capture and archiving
Instant message, attachment capture and archiving require one of the following licenses:
  • Office 365 A5/E5
  • Microsoft 365 A5/E5
  • Microsoft 365 Information Protection and Governance
  • Office 365 Advanced Compliance

For more information, see https://docs.microsoft.com/en-us/graph/teams-licenses

Supported Endpoint / DeviceTypes

All

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According to the Microsoft requirements, the Microsoft Teams Bot service must run on an Azure Virtual Machine. Requirements for the Recording Server role, which will host the Verba Microsoft Teams Bot service and the Unified Call Recorder service are:

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The following articles contain all the step steps for installing the various server roles:

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Metadata FieldDescriptionTemplateAvailable
Start DateStart date of the conversationStandardYes
Start TimeStart time on the conversationStandardYes
End DateEnd date of the conversationStandardYes
End TimeEnd time of the conversationStandardYes
DurationLength of the conversationStandardYes
UserName of the recorded userStandardYes
FromPhone number, Button name, User nameStandardYes
From InfoUser / contact nameStandardYes
ToPhone number, Button name, User nameStandardYes
To InfoUser / contact nameStandardYes
DirectionDirection of the call from the system perspective , requires configuring internal number/domain patternsStandardYes
Direction (User)Direction of the call from the recorded user perspectiveStandardYes
From (Verba)Name of the Verba user associated with the calling partyStandardYes
To (Verba)Name of the Verba user associated with the called partyStandardYes
LocationHostname of the recording serverStandardYes
End CauseNormal, Hold, Transfer, Conference, Device Change, From Terminated, To TerminatedStandardYes
Audio CodecAudio codec of the recorded streamsStandardYes
Video codecVideo codec of the recorded streamsStandardYes
Platform Call IDUnique conversation identifier received from the recorded platformStandardYes
Silence RatioRatio of silence in the conversationStandardYes
Talkover RatioTalkover ratio of the conversationStandardYes
Longest SilenceLength of the longest silence present in the conversationStandardYes
User ID / Agent IDAzure AD Object ID for the recorded userStandardYes
From DeviceDevice ID of the calling partyStandardNo
To DeviceDevice ID of the called partyStandardNo
Dialed NumberOriginal dialed numberStandardNo
From IPIP address of the recording botStandardYes
To IPIP address of the recording botStandardYes
From Proxy IPIP address of the proxy server associated with the caller partyStandardNo
To Proxy IPIP address of the proxy server associated with the called partyStandardNo
Source PlatformMicrosoft TeamsStandardYes
Conversation TypeVoice, Video, Screen ShareStandardYes
Forward ReasonForward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) StandardNo
Recording failedIndicates if the recording has failed and the metadata was imported during CDR reconciliationStandardNo
Media LengthLength of the media file related to the conversation in hhhhh:mm:ss formatStandardYes
Media ErrorShows the media processing errors during recordingStandardYes
Voice QualityOverall voice quality check score for the conversationStandardYes
Record TypeStandardStandardYes
2N SourceIn case of duplicate (2N) recording, records are marked as primary or secondaryStandardNo