Verint Verba 9.6





Verint Verba Enterprise
Compliance Platform



Latest Release - Verint Verba 9.6
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The Many-to-Many relation, used by the trader voice specific data model, is supported by 2 types of records in the database:
  • CDR-only: CDR-only records contain CDR information and reference to one or more media-only records
  • Media-only: One media-only record is shared across multiple CDR-only records (channel mixing, TPO recording)

 

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The trader voice data model is available for the following trader voice integrations:
  • IPC Unigy
  • BT IPTrade
  • Speakerbus
  • Cloud9 (Call Data API)

 

This data model allows storing a single copy of the media in case of mixed recording channels or TPO based recording where multiple calls/sessions are referencing a single media entry.

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