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Verba provides the ability to mask CID in the service logs and on the user interface. If CID masking is used, the technical staff can access to the GUI and to the logs without the access to accessing sensitive information. In the case of the service log masking, it means a replacement to a hash, so the corresponding numbers still can be found without revealing the actual numbers.


  • Quality Management
  • Reporting
  • System configuration and media files

Service log masking can increase the CPU load on the servers due to the pattern matching algorithms used by the regular expressions. In the case of complex expressions, it is recommended to test the effect on the CPU load before rolling out the setting to production systems.

Configuring CID Masking in the Service Logs