The guide explains the recommended configuration for shared lines in Verba if the Cisco network-based recording is utilized. The goal of this configuration is to accurately record who answered the shared line.
Desktop recording, Speech analytics, announcement are user based, this may cause unexpected behavior
Step 1 - Assign the phones sharing the line to users in Cisco UCM. Navigate to Device / Phone, and for each phone set the Owner to User, and note the Owner User ID
Step 6 - Add the shared line extension as a Number/Address type recorded extension., and the description should indicate that this is a shared line
Step 7 - Do not assign the shared line extension to any user.