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The guide explains the recommended configuration for shared lines in Verba if the Cisco network-based recording is utilized. The goal of this configuration is to accurately record who answered the shared line.

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Desktop recording, Speech analytics, announcement are user based, this may cause unexpected behavior

 

Step 1 - Assign the phones sharing the line to users in Cisco UCM. Navigate to Device / Phone, and for each phone set the Owner to User, and note the Owner User ID

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Step 6 - Add the shared line extension as a Number/Address type recorded extension., and the description should indicate that this is a shared line

Step 7 - Do not assign the shared line extension to any user.

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