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Comment: Added an info box for timeout setup


If you receive such an alert, please check the connection between the server and the CUCM. If the connection is down, contact your IT team. If the connection is alive, please check the trunk settings from the CUCM's web page. 

titleTimeout configuration

The time set in Verba should be higher than the value set in CUCM.
The default values are 120 seconds for Verba timeout and 60 seconds for CUCM Options Ping interval.

Enabling/Disabling monitoring feature:

Required setting in Cisco UCM side: Use a SIP Trunk with a SIP Profile in which has the SIP Options Ping configured.