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Comment: added a note on false alerts

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This alert is sent if a Cisco Gateway XCC connector or Speakerbus iCDS or Iptrade turret disconnects from the recorder.

Resolution

Verba_note

Confirm that the alert is from an UC platform that is recorded. In case it is from a not recorded platform, it is a false alert most likely generated by a port scanning application

If the connection should be on, and you did not receive a Recording Provider Up alert, please contact the support service and send the log files of the related service(s) - unified.log. If you received Recording Provider Up alert, the connection down state was temporary only.

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