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FilterDescriptionCondition
Recorded conversationsShows records without any errorShows records where 
  • media file exists (except instant messages and SMS records), 
  • recording failed flag is not set, 
  • end cause is not Caller Gave Up, Busy, Unobtainable, Error, 
  • and there is no media error
Recorded conversations with incorrect media

Shows records, which has an indication for a media error

Note: these records are not available for all integrations

Shows records where 
  • media file exists (except instant messages and SMS records), 
  • recording failed flag is not set, 
  • end cause is not Caller Gave Up, Busy, Unobtainable, Error, 
  • and there is a media error
Not recorded conversations due to error

Shows the not recorded conversations inserted by the recording services or imported by CDR reconciliation process. For information,

see: 

see CDR reconciliation.

Note: these records are not available for all integrations

Shows records where 
  • media file does not exist and the end cause is not Caller Gave Up, Busy, Unobtainable, 
  • or recording failed flag is set, 
  • or end cause is Error
Not answered conversations

Shows the not answered conversations inserted by the recording services or imported by the CDR reconciliation process. For information,

see: 

see CDR reconciliation

Note: these records are not available for all integrations

Shows records where
  • the end cause is Caller Gave Up, Busy, Unobtainable

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