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Verba_note

Deduplication does not remove any copy in case of the following ambiguous situations:

  • Recorder server clocks are out of sync so call start time of the two copies differ more than 5 sec
  • Length of recorded media differs more than 3 sec
  • Processed RTP counters differ more than 200 RTP packets
  • There is a midcall failover at one of the recorders. This scenario leads to violating the first 3 point/requirements for the ongoing records involved in the failover
  • Trading Turret integrations: when one recorder starts later than the other leading to start recording the ongoing calls much later than the other. This scenario leads to violating the first 3 point/requirements for those records
  • Recording is under retention

To create a Deduplication Policy, follow the steps below:

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