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Step 3 - Add the recorded extensions to Verba.

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This  This can be done manually (Extension list) or using Active Directory Synchronization. In case of IP Trade recording, instead of configuring the SIP addresses and directory numbers as recorded extensions, the agent IDs have to be configured. When adding (or synchronizing) the agent IDs, the Type setting of the extensions has to be set to User/Agent ID. For TPO-based recording the name of the TPO has to be added as a recorded extension.

Step 4 - Test all recording scenarios