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Category

Widget

Description

System

Alert Details

Shows a list of alerts. The data is collected from the alerts database, based on the configured filtering options.

Alerts Summary

By clicking on an item in the list, the user is redirected to the alert list page showing the list of alerts with the selected severity.

Audit Log

Shows a list of audit log items related to user actions. The data is collected from the audit log database, based on the configured filtering options.

Background Tasks

Shows the list of background tasks. The data is collected from the tasks database, based on the configured filtering options.

Server Status

Displays the list of servers indicating the overall status of the services running on the server.

Storage Usage Trend

Shows information about the total size of the recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Recording Assurance

Conversations Count Trend

Displays the number of conversations on the selected time scale. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.

Conversations Length Trend

Shows information about the total length of the recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.

Incorrect Conversations Trend

Displays the number of conversations on the selected time scale which were not recorded properly and there were errors detected during the recording process. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.

Not Recorded Conversations Trend

Displays the number of conversations on the selected time scale which were not recorded and imported by the CDR reconciliation process. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Peak Concurrent Conversations Trend Shows information about the number of peak concurrent recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.

Voice Quality Check Trend

Displays the number of conversations on the selected time scale where the voice quality score is below a configurable threshold. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Data Governance

Data Retention Policies

Shows a summary of the policies and the status of the last execution. The data is collected from the tasks database, based on the configured filtering options.
Disposal LogShows the number of records deleted on time and overdue. The data is collected from the disposal log database which has to be enabled.
Encryption SummaryShows the number of encryption and not encrypted conversations. The data is collected from the recorded conversations database, based on the configured filtering options.
Recorded Platform SummaryShows the number of conversations grouped by the recorded platforms. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Storage Targets SummaryShows the number and the total duration of the conversations for the storage targets. The data is collected from the recorded conversations database, based on the configured filtering options.
Transcription SummaryShows the number of conversation with transcripts available and not available. The data is collected from the recorded conversations database, based on the configured filtering options.
eDiscovery

Authorization Requests List

Shows the authorization requests (playback approvals) for the user.
Authorization Requests Summary by UserShows the number of authorization requests submitted by the users.
Case StatusShows the cases for the user.
ExportsShows summary of the exports and the status of the last execution. The data is collected from the tasks database, based on the configured filtering options.
Legal Hold StatusShows the active legal holds for the user.
Workflow SummaryShows summary information about the workflows such as the total number of requests, the number of approved, rejected, escalated requests.
Proactive Compliance

Content Policy Violations by Action

Shows the number of content policy violations for each content policy action type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Content Policy Violations by TypeShows the number of content policy violations for each content policy type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Ethical Wall Audit LogShows summary information about the audit log entries. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Ethical Wall StatusShows summary information about communication policies.
Session Policy Violations by ActionShows the number of session policy violations for each session policy action type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Session Policy Violations by ModalityShows the number of session policy violations for each session policy type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Top Users Violating Content PoliciesShows the list of top users violating content policies. The data is collected from the ethical wall audit log database, based on the configured filtering options.
Top Users Violating Session PoliciesShows the list of top users violating session policies. The data is collected from the ethical wall audit log database, based on the configured filtering options.

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