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Selective recording rules can be used to define when an extension should be recorded in a more complex way based on various CDR fields.


Currently, this feature is supported only in Cisco JTAPI based selective recording integrations including Cisco UCCxUCCX, Cisco UCCE, and Genesys.


Field Name


Auto-generated identifier.


Name of the recording rule.

DescriptionLonger description of the recording rule.
Rule SectionsThe rule logic.

Rule section

A recording rule consists of several rule sections. The sections are evaluated in sequence one after the other. The recorder engine will perform the first matching section's action, and the rest will not be evaluated.