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Recording Rules rules can be used to define more complex scenarios when the Extensions when an extension should be recorded and should not be recordedin a more complex way based on several CDR fields.

 

Verba_warning

Currently this feature is supported only in Cisco JTAPI based selective recording integrations.

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Field Name

Description

Details
ID
Auto-generated identifier.
 

Name

Name of the section.

 
ActionWhat should the system do when this section matches a conversation.

Possible actions:

  • Do not record
  • Record
CTI Triggered Recording

If the recording is not triggered automatically by the PBX, but the recorder has to initiate the recording, then this option has to be turned on.

Example: when a Cisco extension's recording mode is Selective.

 
FiltersDefine when this section should be performed.

 

 

Filters

 

The following CDR fields can be used in the filters:

  • Caller Party
  • Called Party
  • Any Party
  • Partition (Cisco JTAPI)
  • Genesys Field
    • Any Genesys field can be specified by typing the name of the field
    • Custom user data fields should be prefixed with "UserData.", for example: UserData.ShouldRecord
  • Cisco UCCE Field
    • Any UCCE field can be specified by typing the name of the field
  • Cisco UCCX Field
    • Any UCCX field can be specified by typing the name of the field

 

Matching patterns (the listbox next to the field):

  • DOS: DOS-style wildcard characters can be used
    • asterisk (*) matches any sequence of characters
    • question mark (?) matches any single character
  • Regular Expression
  • Simple