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Overview

The Verba Recording System supports direct Genesys integration as part of the Verba Cisco JTAPI ServiceUsing this integration the recording system provides access to Genesys specific call data.

 

Verba_note

The Genesys integration is only available when using Cisco network-based recording.

Collected Genesys parameters (configurable)

  • ANI
  • DNIS
  • Call Type
  • This Party
  • This Party Role
  • This Party Queue
  • This Party Trunk
  • Other Party
  • Other Party Role
  • Other Party Queue
  • Other Party Trunk
  • Call UUID
  • UserData.GSIP_REC_FN

Configuring the Cisco Central Recording Service for Genesys integration

The Cisco Genesys integration is built-in into your standard Verba Recording System solution.

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