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Media Collector Timeout Alert

Content

Panel

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

This alert is sent if the media collector does not answer for a keepalive request for a certain time (10 sec).

Resolution

If you receive such an alert, please check if the connection is up between the the mentioned Front End server and the Verba server (TCP 10201). If not, contact your IT team.

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