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Field Name

Description

Requirements

EnvironmentFor Multi-tenant systems each extension is assigned to one of the environments. This is only configurable by users that have multi-tenant administrator rights.-

Extension

Phone number/ SIP URI. The defined extension has to match exactly the extension number configured in the recorded UC system. Also, you have to configure each appearance of the given number in the system in order to be sure that all calls for the given extension will be recorded.

Required field.

Minimum length: 1

Maximum length: 32

Must be unique in the system.

Only numeric characters are allowed in this field.

User

This field enables administrators to link an extension to a Verba user. You can select a registered Verba user from the list box. You are able to link more than one extension to the same user.

If you are adding an extension pattern, then this field is not available.

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Type
    • Number/Address - This field is used if the endpoints are identified by their extensions. This is the default option. The other options should only be selected if they specifically match the defined use-cases.
    • User/Agent ID - Select this when turret user IDs are used, or conversations are to be assigned based on contact center agent IDs (or the Cisco Owner User ID field)
    • Persistent Chat Room - Select this when adding the address of a persistent chat room.
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Update user information on existing conversations

Enables extension mapping for historical calls. For more information, see How to correct a forgotten user-extension assignment afterwards?

This option is only available if a user is selected for the extension.

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Description

Description of the extension. This is an optional field for adding comments to an extension.

Maximum length: 64

Recording Mode

Here you can select from the available recording modes and apply them to a phone number. The following valid values apply:

    • Full - All calls are recorded for the extension, and placed in the permanent store.
    • On-demand – All calls are recorded, but they are first put into a cache. If the recorded user (or his/her group supervisor) marks a call to be kept then that call will be placed into the permanent store. If it is left unmarked then it will be automatically deleted after a period of time that is defined in the configuration.
    • Controlled – The users need to start the recording by hand. This can be done from the Verba Web Application, Lync PC client, Cisco phone, or a custom application. The recording will only be available from the point in time when the user clicked on the Record button, the conversation will not contain the earlier parts of the call. The recording can be stopped using the same button.
    • Do not record - The given extension will not trigger recording.
    • Never Record - A call that this extension is part of will never be recorded, even if the other participants are set up to be recorded. Note: the Avaya recorder does not support this mode.
    • Relay Only - This is a Lync/SfB only feature. The extension will not be recorded, but the calls will be relayed through the Verba proxy.

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Recording RuleYou can set up the Extension to be recorded selectively based on a pre-defined Extension Recording Rule. 
Recorded Modalities

It is possible to define which modalities should be recorded for each extension.

    • Voice - Records voice calls for this extension. To define which directions should be recorded, refer to the Recorded Directions section below.
    • Instant Messaging - Records IM when using Cisco Jabber or SfB/Lync.
    • Video - Records the video streams for this extension. To define which directions should be recorded, refer to the Recorded Directions section below.
    • Desktop Screen - This option enables the screen capture function for the given extension - user association. Computers with installed Verba Desktop Recorder application are enabled to record desktop screen activity into video files in conjunction with the voice recording. The system allows screen capturing for users logging into Windows with the same user ID as configured in the Verba system. After the user logs into Windows, the Verba Screen Capturing Service queries the central database with the Windows user ID and determines if there is any extension for the Verba user matching the same login ID, where screen capturing is enabled. This option is only available if a user is selected for the extension. On-demand recording mode is not supported for extensions, where screen capturing is enabled.
    • Screen & Application Share (Lync/SfB) - This is a Lync/SfB only feature. The option enables Screen and Application Share recording for the extension. Only External sessions can be recorded (sessions that are traversing the Edge servers). Screen Sharing can be recorded for Cisco deployments, for that the video modality needs to be turned on.
    • Whiteboard(Lync/SfB) - This is a Lync/SfB only feature. The native Lync Archive needs to be turned on for this feature to work.
    • Poll / Q&A(Lync/SfB) - This is a Lync/SfB only feature. The native Lync Archive needs to be turned on for this feature to work.
    • File Share(Lync/SfB) - This is a Lync/SfB and Cisco Jabber only feature. In the case of Lync/SfB conferences, the native Lync/SfB Archive needs to be turned on for this feature to work. In case of Cisco, the Managed File Transfer has to be enabled.
    • SMS - Records SMS messages. An SMPP connection has to be set up.

To see exactly which modality can be recorded and for which platform, refer to the Modality and recorded platform support matrix article.

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Recorded DirectionsYou can define, which conversation direction should be recorded for the given extension. For more information please refer to the Conversation direction and modality support article.-
Record Calls Answered by 3rd Party

The Record Calls Answered by 3rd Party configuration option makes it possible to record calls that were answered by a 3rd party for a certain extension. So for example, even if the recorded extension transferred the call to an external number and neither of the participants is a recorded user in the new session, the conversation will still be recorded.

    • Forwarded - Record calls that have been forwarded from this extension.
    • Transferred - Record calls that have been transferred from this extension.
    • Team Call - Record calls that came in via a team call to this extension's team, but someone else answered.
    • Delegated - Record calls that have been delegated to someone else from this extension.

These calls will be assigned to the user that this extension belongs to so that the user can access them.

This setting is only available for Skype for Business (Lync) deployments.

 
Record Every PlatformIf this setting is enabled, then Verba will record conversations for this extension on all available platforms. If disabled, the Recorded Platforms selection box becomes active. 
Recorded PlatformsConversations for this extension will only be recorded if they originate from the selected platform(s). To select a platform, move it to the right-hand side box. 
Import from Every SourceIf this setting is enabled, then Verba will import conversations for this extension from all available Import Sources. If disabled, the Import Sources selection box becomes active. 
Import SourcesConversations for this extension will only be imported from the selected sources. To select a source, move it to the right-hand side box. 

Sampling Rate

This percentage of all calls for this extension will be recorded.

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Record only on the selected Verba ServersIf you would like to differentiate among recording servers in terms of which extension will be recorded, you can define it by selecting this option and choosing the desired recording server from the list below.-
Valid FromUsing this field you can control the validation interval for the given extension. If the validation of a given extension is changed, the configuration changes will not be propagated automatically to the Recording Servers. The change has to be initiated manually.-
Valid ToUsing this field you can control the validation interval for the extension. If the validation of a given extension is changed, the configuration changes will not be propagated automatically to the Recording Servers. The change has to be manually initiated.-
Avaya PasswordPassword field set in the Avaya Communication Manager for the recorded device.-
Confirm Avaya PasswordConfirmation of the Avaya Password field.It has to match exactly the Avaya Password field above.
Do not request PIN on Recorder LineThis configured extension, used for a Dial-in Recorder port, will not request PIN code for authorization before starting the recording if this option is checked in.-

MAC Address

MAC address of the phone. This optional field is used by Verba XML Service when the identification of the user cannot be achieved by providing the login name of the user as a parameter in the service URL (e.g. in CUCM Express).

For more information, see  Configuring the Cisco IP Phone Service.

Maximum length: 32

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