- When the web-based silent monitoring is not available
- When the phone device doesn't have Built-in Bridge (Cisco passive recording)
- There is no JTAPI connection (Cisco)
Before the Verba side configuration, a trunk has to be configured at the PBX side. For the configuration steps, see: Configuring Cisco UCM for dial-in recording, Configuring Microsoft Lync for dial-in recording
Configuration Verba for Phone-based Silent Monitoring
Step 1 - In the Verba Web Interface go to System > Servers menu.
Step 10 - Start the Verba Dial-in Recorder Service by clicking on the icon.
Enabling the Phone-based Silent Monitoring
Step 1 - In the Verba Web Interface go to System > Servers > Select your Media Repository (or Single) Server > Click on the Change Configuration Settings tab.