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  • When the web-based silent monitoring is not available
  • When the phone device doesn't have Built-in Bridge (Cisco passive recording)
  • There is no JTAPI connection (Cisco)

Prerequisites

Before the Verba side configuration, a trunk has to be configured at the PBX side. For the configuration steps, see: Configuring Cisco UCM for dial-in recordingConfiguring Microsoft Lync for dial-in recording

Configuration Verba for Phone-based Silent Monitoring

Step 1 - In the Verba Web Interface go to System > Servers menu.

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Step 10 - Start the Verba Dial-in Recorder Service by clicking on the  icon.

Enabling the Phone-based Silent Monitoring

Step 1 - In the Verba Web Interface go to System > Servers > Select your Media Repository (or Single) Server  > Click on the Change Configuration Settings tab.

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