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Configure extensions

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.


In case of IP Trade recording, instead of configuring the SIP addresses and directory numbers as recorded extensions, the agent user IDs have to be configured. When adding (or synchronizing) the agent user IDs, the Type setting of the extensions has to be set to User/Agent ID.