- Quick Reference Guide
- User Guide
- Administration Guide
- Quality Management Guide
- Ethical Wall Guide
- Advanced Compliance Guide
- Speech Analytics Guide
- Reporting and Dashboard Guide
- Operation and Maintenance Guide
- Deployment Guide
- Integration Guide
(P1 and P2 must be logged via this portal)
The support portal is available 24/7 anywhere in the world. It provides an extensive self-service framework to troubleshoot and solve support issues by searching the knowledge base and online product documentation. Customers and partners can submit support cases through the portal (staffed from 9 AM to 5 PM (CET, EST) on workdays)).
Support by email
E-mail address staffed in business hours (from 9 AM to 5 PM (CET, EST) on workdays).
Support by phone
Staffed in business hours (from 9 AM to 5 PM (CET, EST) on workdays).
+1 (201) 582-8280
On-site support is not included in standard support fees. If customer is unable to provide remote access onsite support will be considered, on a case by case basis, but is subject to additional fees and is not subject to normal response times.