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Description

Support portal

(P1 and P2 must be logged via this portal)

The support portal is available 24/7 anywhere in the world. It provides an extensive self-service framework to troubleshoot and solve support issues by searching the knowledge base and online product documentation. Customers and partners can submit support cases through the portal (staffed from 9 AM to 5 PM (CET, EST) on workdays)).

http://support.verba.com and http://kb.verba.com

Support by email

E-mail address staffed in business hours (from 9 AM to 5 PM (CET, EST) on workdays).

support@verba.com

Support by phone

Staffed in business hours (from 9 AM to 5 PM (CET, EST) on workdays).

+1 (201) 582-8280

On-site support

On-site support is not included in standard support fees. If customer is unable to provide remote access onsite support will be considered, on a case by case basis, but is subject to additional fees and is not subject to normal response times.

 

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