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It's possible to configure two recorders in Verba to make two exatcly exactly same copies from the recordable media at two different locations for redundancy and security purposes.

However, when users see two records for each call/conversation it is confusing. For this, we created the term 'secondary recorded media' which refers to the secondy secondary copy of the media files.

By default, only the Verba Administator Administrator user can see the secondary recordings.

How to enable the Secondary Recordings feature:

Step 1 - Go to 'AdministrationConfiguration/Verba Servers' and select your Media Repository server.

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Step 3 - Change the value of 'Enable Secondary Recording Servers:' to Yes.

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Step 4 - Save the changes by clickin clicking on the Image RemovedImage Added icon.

Step 5 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute Selected Tasks button in order to execute the changes.

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Step 6 - Log in to the server and restart the Verba Web Application service.

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Step 4 - Save the changes by clickin clicking on the Image RemovedImage Added icon.

Step 5 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the ExecuteExecute Selected Tasks button in order to execute the changes.

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How to enable users to see Secondary Recordings:

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Step 3 - On the 'Role Configuration' page find 'Conversation Access' -> 'Access Secondary Recordings' and check the checkbox then save your changes at the bottom of the page.

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How to

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watch and

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play back Secondary Recordings on the Search page:

You need to complete the previous two sections to be able to see and playback your Secondary Recording on the Search page.

You will be able to see a new icon on the top right edge section of the Search page:  

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The Image Removed Image Added icon means that you are able to see the Secondary Recordings in on the Search page.

The Image RemovedImage Added icon means that you can't see the Secondary Recordings in on the Search page.