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Step 1 - Select Call Routing / Route/Hunt / Route Group menu item and click on the Add New button.

Step 2 - Add a name to the group in Route Group Name.

Step 3a - In case of Verba network-based or dial-in recording, set the Distribution Algorithm setting to Top Down.

Step 3b - In case of Verba proxy-based recording or the Announcement service, set the Distribution Algorithm setting to Circular. If the servers are in separate sites, and the load-balancing is not required, then set the Distribution Algorithm setting to Top Down.

Step 4 - Assign the previously created SIP trunk(s) to this route group at the Find Device to Add to Route Group pane. After selecting the desired SIP trunk(s), click on the Add to Route Group button.


Step 5 Click on the Save button.

Create a new route list

This step is only necessary if you do not have any route list configured or you would like to create a separated one for the recorder(s) in your system. Please consult your Unified CM administrator for more information.

Step 1 - Select Call Routing / Route/Hunt / Route List menu item and click on the Add New button. If you already have one, simply select it from the list.


Step 3 - Select the appropriate Cisco Unified Communications Manager Group and click on the Save button.



Step 4 - Click on the Add Route Group button at the Route List Member Information panel.


Step 6 - At the Route List Configuration page, click on the Save button.


Create a new route pattern

To provision the route pattern for the recorder, the administrator has to open the route pattern configuration page and enters a route pattern based on the recorder DN. The administrator selects the SIP trunk device for the recorder, and then saves the route pattern. If the recorder address is given as a SIP URL and the RHS of the URL does not belong to Unified CM cluster, a SIP route pattern should be configured. The pattern field should be the domain or IP address of the recorder (the RHS part of the recorder URL) and the SIP trunk field should be the SIP trunk for the recorder.

Step 1 Select Call Routing / Route/Hunt / Route Pattern menu item and click on the Add New button.

Step 2 Set the Route Pattern value.

  • In case, of network-based or , dial-in recording or announcement, the Route Pattern value has to be a free directory number, not used by any other devices. Make sure it does not collide with your numbering plan.
    The routing of the entered number can be verified in the Call Routing / Route Plan Report menu.
  • In case of proxy-based recording see the instructions under Stage Three in Cisco UCM configuration example for proxy based recording
Step 3 Set the Gateway/Route List to the one created/modified in the previous step.