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Quick Reference Guide

A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.

User Guide

This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.

Administration Guide

This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.

Quality Management Guide

This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.

Ethical Wall Guide

The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.

Speech Analytics Guide

This guide is for users who want to search in recordings and manage speech analytics.

Reporting Guide

This guide explains how to create and manage various reports and report types.

Dashboard Guide

This guide explains how to use the dashboard and configure widgets.

Operation and Maintenance Guide

This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.

Deployment Guide

This guide is for system and network engineers who plan, install and configure Verba solutions.

  • PlanWhen you are planning your system you will have to make decisions about how you will deploy your system.
  • Install
  • ConfigureThe Verba Recording System needs configuration both in your network and in the system itself.

Integration Guide

This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).

  • Branding and customizationThe Verba Web Application is designed to allow changes to the look and behavior.
  • Direct Database Access to CDRsCall detail records (CDRs) can be accessed directly in the SQL Server database.
  • Low-level XML Recorder APIThe Verba Recording System provides a low level XML API directly to the recording engines.
  • HTTP Single Sign-On APIThis API lets you integrate the Verba app into your user portals/intranets/extranets.
  • HTTP Business APIThis API lets you improve business processes by integrating the recording system with your applications. 
  • Direct URL AccessDirect URL Access provides allows external web apps to directly include features of the Verba Web Application. 
  • SSO with Active DirectoryThe web application can authenticate users using Microsoft Windows domain authentication information.
  • Desktop Agent HTTP APIThis API allows applications to integrate with the Verba Desktop Recorder to control screen capturing, add time markers and more.
  • Salesforce integrationUsing this integration, you can configure one click access to Verba recordings directly from Salesforce.
  • Metadata XML fields
  • Provisioning APIThis web services API allows service providers to automatically create users and tenants. 

Compliance Guide

This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.

Avaya recorder settings

Calls

Central Cisco recorder settings

Central Cisco silent monitoring settings

Changing database path in MS SQL Server

Common settings

Compliance Workflows menu structure

Configuring Actiance Vantage Integration

Continuity recorder settings

Create an SQL database manually

Database connection settings

Data types

Dial-in Recorder settings

Directory settings

File Verification action

Increase Retention Period action

Installing MS SQL Server 2008 R2 prerequisites

Installing SQL Server 2008 R2 Express Edition

Installing SQL Server 2008 R2 Standard or Enteprise Edition

Installing SQL Server 2012 Standard or Enteprise Edition

Installing SQL Server Management Studio Express

IP Trade Recorder settings

Monitoring settings

Passive recorder settings

Restricting memory usage in MS SQL Server

Screen capturing settings

Singtel - Verba setup without Verba side SBC

Singtel - Verba setup with Verba side SBC

SQL Server role and permission requirements

Storage management settings

Voice Quality Check

 

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Page: Quick Reference Guide Page: User Guide Page: Administration Guide Page: Quality Management Guide Page: Ethical Wall Guide Page: Speech Analytics Guide Page: Reporting Guide Page: Dashboard Guide Page: Operation and Maintenance Guide Page: Deployment Guide Page: Integration Guide Page: Compliance Guide Page: Avaya recorder settings Page: Calls Page: Central Cisco recorder settings Page: Central Cisco silent monitoring settings Page: Changing database path in MS SQL Server Page: Common settings Page: Compliance Workflows menu structure Page: Configuring Actiance Vantage Integration Page: Continuity recorder settings Page: Create an SQL database manually Page: Database connection settings Page: Data types Page: Dial-in Recorder settings Page: Directory settings Page: File Verification action Page: Increase Retention Period action Page: Installing MS SQL Server 2008 R2 prerequisites Page: Installing SQL Server 2008 R2 Express Edition Page: Installing SQL Server 2008 R2 Standard or Enteprise Edition Page: Installing SQL Server 2012 Standard or Enteprise Edition Page: Installing SQL Server Management Studio Express Page: IP Trade Recorder settings Page: Monitoring settings Page: Passive recorder settings Page: Restricting memory usage in MS SQL Server Page: Screen capturing settings Page: Singtel - Verba setup without Verba side SBC Page: Singtel - Verba setup with Verba side SBC Page: SQL Server role and permission requirements Page: Storage management settings Page: Voice Quality Check