Verba Collaboration Compliance and
Quality Management Platform
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Frequently asked questions
Is this a software or hardware solution?
It is a software-only solution,
server/OS is delivered by our integrator partners.
What server and operating system do I need?
Any standard PC server that runs a Windows Server edition,
see Server sizing and requirements for details.
How much disk space will I need for my conversations?
See Storage requirements.
Documentation Overview
The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.
| Quick Reference Guide | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
| User Guide | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
| Administration Guide | This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. |
| Advanced Compliance Guide | This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements. |
| Quality Management Guide | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
| The system offers speech transcription to allow searching in voice conversations. Refer to the corresponding guides to understand the capabilities, language support, limitations and license requirements for each. | |
| Ethical Wall Guide | The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. |
| Deployment Guide | This guide is for system and network engineers who plan, install and configure Verba solutions. |
| Operation and Maintenance Guide | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
| Reporting and Dashboard Guide | This guide explains how to create and manage various reports and report types. |
| Integration Guide | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |
PDF exports of this knowledge base are available for offline use.
Technical Assistance
You can get English language technical assistance directly from Verba Technologies or from your system integrator/distributor.
| Support channel | Contact information |
|---|---|
| Web | Support Site: http://support.verba.com (registration required) Public Knowledge Base: http://kb.verba.com |
| see your support certificate | |
| Phone | see your support certificate |
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