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Our main documentation is available online here at kb.verba.com, however for offline access we are also providing PDF exports of this knowledge-base.

Please note, that the PDF documentation is not generated from our knowledge site, thus is not automatically updated, therefore it does not always represent the latest status of the documentation. Date of last PDF export: June 23rd, 2016 . Please contact Verba support if you would like to get an up-to-date version.
Online versions and PDF exports                                                   Description                                                                          

Quick Reference Guide

Verba-8.7-Quick-Reference-Guide
A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.
User Guide
 Verba-8.7-User-Guide
This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.

 Administration Guide
 Verba-8.7-Administration-Guide

This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Quality Management Guide
 Verba-8.7-Quality-Management-Guide
This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.
 Ethical Wall Guide
 Verba-8.7-Ethical-Wall-Guide
The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.
 Speech Analytics Guide
 Verba-8.7-Speech-Analytics-Guide
This guide is for users who want to search in recordings and manage speech analytics.
 Reporting Guide
 Verba-8.7-Reporting-Guide
This guide explains how to create and manage various reports and report types.
 Dashboard Guide
 Verba-8.7-Dashboard-Guide
This guide explains how to use the dashboard and configure widgets.
 Operation and Maintenance Guide
 Verba-8.7-Operation-and-Maintenance-Guide
This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
 Deployment Guide
 Verba-8.7-Deployment-Guide
This guide is for system and network engineers who plan, install and configure Verba solutions.
 Integration Guide
 Verba-8.7-Integration-Guide
This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).
 Advanced Compliance Guide
 Verba-8.7-Compliance-Guide
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