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Our main documentation is available online here at, however, for offline access we are also providing PDF exports of this knowledge-base.

Please note, that the PDF documentation is not generated from our knowledge site, thus is not automatically updated, therefore it does not always represent the latest status of the documentation. Date of last PDF export: May 10, 2019. Please contact Verba support if you would like to get an up-to-date version.
Online versions and PDF exports                                                   Description                                                                          

Quick Reference Guide

A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.
User Guide
This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.

 Administration Guide

This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Advanced Compliance Guide
This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.
Quality Management Guide
This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.
 Ethical Wall Guide
The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.
 Speech Analytics Guide
The system offers speech transcription and phonetic search to allow searching in voice conversations. Refer to the corresponding guides to understand the capabilities, language support, limitations and license requirements for each.
 Reporting and Dashboard Guide
This guide explains how to create and manage various reports and report types.
 Operation and Maintenance Guide
This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
 Deployment Guide
This guide is for system and network engineers who plan, install and configure Verba solutions.
 Integration Guide
This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).
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