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Our main documentation is available online here at kb.verba.com, however, for offline access we are also providing PDF exports of this knowledge-base.

Please note, that the PDF documentation is not generated from our knowledge site, thus is not automatically updated, therefore it does not always represent the latest status of the documentation. Date of last PDF export: June 17, 2021. Please contact Verba support if you would like to get an up-to-date version.
Online versions and PDF exports                                                   Description                                                                          
A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.
This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.
This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.
This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.
The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.
The system offers speech transcription to allow searching in voice conversations.
This guide explains how to create and manage various reports and report types.
This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
This guide is for system and network engineers who plan, install and configure Verba solutions.
This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).
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