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This article describes the Voice Quality Check data management policy.

The Voice Quality Check storage policy is implemented to check the quality of the voice recordings and detect noise, garbled voice, and other problems. 

It is available as part of the upload policy (similar to the encryption/signing) and as a stand-alone policy.

It is recommended to configure quality checks with the upload policy. Otherwise, during the process, the system will download the media file to the Verba server running the process and check the quality of the recording.

Running the quality check puts an extra ~15% load on the recording servers.

For more information refer to the Voice Quality Check article.

Configuring the Voice Quality Check with Upload policy

To create an upload policy with Voice Quality Check, follow the steps below:

Step 1 - Create a Storage target for your policy

Step 2 - Follow the generic policy creation steps described on the following page: Data management policies

Step 3 - Select Upload as the action

Step 4 - Select the storage target you created from the list

Step 5 - Check the Voice Quality Check checkbox

Step 6 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.

Step 7 - Select your filters to specify which conversations should be uploaded and checked by this policy

Step 8 - Click on Save

Configuring the Voice Quality Check policy

To create a Voice Quality Check policy, follow the steps below:

Step 1 - Follow the generic policy creation steps described on the following page: Data management policies

Step 2 - Select Voice Quality Check as the action

Step 3 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.

Step 4 - Select your filters to specify which conversations should be affected by this policy

Step 5 - Click on Save

Disable Voice Quality Check for Skype for Business screen share recordings

It is possible to disable the scoring of the SfB screen share recordings in the service configuration:

Step 1 - Open the Verba Web Interface and go to the System \ Servers menu.

Step 2 - Select the Recording Server / Single Server from the list, then go to the Change Configuration Settings tab.

Step 3 - Set the Storage Management \ Voice Quality Check \ Process Skype For Busines Appshare Conversations setting to No.

Step 4 - Click on the  icon.

Step 5 - Repeat steps 2-4 on all Recording Servers / Single Servers where Skype for Business recording is configured.

Step 6 -  A notification banner will appear on the top. Click on the click here link, and you will be redirected to the Configuration Tasks tab. Review the list of affected services and if service restarts are required (or the service is able to reread the new settings without a service restart). Click on the Execute button in order to execute the changes.


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